(305) 436-0038/39     (305) 508-4711    M-F 8:30 am - 5:00 pm    Miami, Florida

FAQs

Pre-Sale Questions

Every item shows a red button where you can just make a click and fill the form with your details (please, be sure to send us Area in Sq. Feet, Pieces, Units, Location of the project, location for the installation like kitchen, patio, etc) The more details you provide us about your requirement, the more accurate will your estimate for your requirement.

Normally, the colors and textures for Tiles, Stones, and all this kind of Floor materials may differ from the published in the website and/or catalogs due to the nature of the digitizing process of the original photos and images for Websites and publishing.  That’s why we offer an option to pre-order a Sample of our products.  Simply go to the link prepared for this kind of requests “Request a Sample”, and complete the form with the details of the Tile or products you are requesting to get a Sample.  We only charge a Flat Fee for Shipping and Handling.



Shipping & Returns

We work with high standard material and imported products, hence we use use only professionals carriers for our logistics needs.  In order to get the best and accurate estimate of your order, we discuss the freight ways with you, since we use third party companies for this additional service. The agreed shipping cost will be added to your order, and then the material will be shipped to you using that way.  Our representatives will work with you and the freight companies to get the best deal for your requirement to get the material on time.

For now, we don’t offer return policies once the merchandise has left our premises.  However, we offer our “request a sample” service in this website, to allow the customer be sure to analyze color, texture and more features of the material being requested.  We are very confident that our clients will have a good view and idea of our lines and items with a sample, before placing a final order for their projects.

Special orders has to be paid before processing.  Once we have it in stock, we will ship them to you as soon as possible.  The customer will be notified with an estimate time of receiving.